1. Try before you pay
Every new BidPulse account starts with free access — evaluate the service fully
before paying. We encourage you to test tender coverage for your products during
this period.
2. Cancellation
- You can stop your subscription at any time by emailing support@bidpulse.in or telling your account manager.
- Cancellation takes effect at the end of the period you have already paid for; the portal remains available until then.
3. Refunds
- Fees for a started billing period are non-refundable.
- Exceptions — full refund of the affected amount: duplicate payment for the same period, or a continuous service outage longer than 72 hours attributable to us.
- Approved refunds are returned to the original payment method within 7–10 working days.
4. Plan changes
Upgrades take effect immediately — the difference is adjusted against your next invoice. Downgrades apply from the next billing cycle.
5. Contact
Billing questions: support@bidpulse.in